Terms of service

For families

1. Booking:

With your signature on the booking form you accept the terms of service and the payment of the booking fee within 14 days. We shall hold back the reservation contract until the booking fee has been transferred on to our account.

The booking fee: 50€

The booking fee will be deducted from your final bill.
If the reservation is cancelled prior to the official cancellation regulations, the booking fee is not refundable.

2. Cancellation regulations:

If the booking is cancelled or the number of participants is reduced, the following fees will be charged

  • less than 3 months before the booking 30% of the full board
  • less than 6 weeks before the booking 60% of the full board
  • less than 2 weeks before the booking 80% of the full board
  • less than 1 week before the booking 90% of the full board
  • on arrival day 100% of the full board

We recommend a travel cancellation insurance.

3. Changes:

Any changes from the original booking must be made by E_Mail or post.

For Groups

1. Booking:

With your signature on the booking form you accept the terms of service and the payment of the booking fee within 14 days.
We shall hold back the reservation contract until the booking fee has been transferred on to our account.

The booking fee:

  • For groups up to 15 people is €150
  • From 16 persons €10,- per person.

The booking fee will be deducted from the final bill.

If the booking is cancelled or altered, for example a reduction of participants, prior to the official cancellation regulations, the booking fee will be retained depending on how many participants have cancelled ( at least €150,-).

2. Cancellstion regulations:

If the booking is cancelled or the number of participants reduced, following fees will be charged:

  • less than 9 months before the booking 20% of the full board ( at least €150,-)
  • less than 3 months before the booking 30% of the full board ( at least €150,-)
  • less than 6 weeks before the booking   60% of the full board ( at least €150,-)
  • less than 2 weeks before the booking   80% of the full board (at least €150,-)
  • less than 1 week before the booking   90% of the full board (at least €150,-)
  • on arrival day 100% of the full board (at least €150,-)

We recommend a travel cancellation insurance.

3. Billling:

The final bill (the booking fee deducted) is to be paid during the stay or by bank transfer 8 days after the bill has been issued.
Payment by EC-card is also accepted.

4. Changes:

Any changes from the original booking must be made by E-Mail or post.